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Operational clarity for service-based businesses through better systems, smarter automation, and strategic support.

When your business is growing but the systems haven't kept up with you.

I act as your operational right hand. Building practical systems, automating what shouldn’t be manual, and providing structured executive support so you can lead without the constant backend pressure.

virtual assistant

At first, managing enquiries, files, follow-ups and admin is manageable.

But as your client base grows, things quickly become scattered — information lives in emails, spreadsheets, notes and inboxes, and you’re still the one keeping it all moving.

You know you need better systems in place.

Not something complicated.
Not expensive all-in-one software.

Just something clear, practical, and built around how you actually work.

Growing - but starting to feel stretched?

Structured systems that bring clarity to your operations

I help growing service-based businesses build practical systems and automations that create structure behind the scenes.

Using tools like ClickUp, automation platforms, and process mapping, I streamline the way your business operates — reducing manual admin, improving visibility, and creating a backend that actually supports your growth.

The result? More clarity, better control, and operations that feel easier to manage day-to-day.

  • "Working with Alana has made such a positive difference to my business. She is organised, thinks on her feet and genuinely cares about doing a great job."

    —Courtney

  • "I worked closely with Alana while overseeing our European business operations and sales team. She provided dedicated executive support and played a key role in keeping regional operations organised and running efficiently. Alana handled complex travel arrangements, calendar management across multiple time zones, reporting, and coordination between internal and external stakeholders. She is proactive, highly organised, and dependable. Her ability to manage competing priorities while maintaining accuracy and professionalism made her a trusted support partner. I would confidently recommend her services."

    —Brad

Services

Daily Executive Brief

Your day summarised before you even open your laptop.

A tailored operational briefing designed to consolidate your inbox, calendar, tasks and priorities into one clear daily overview — delivered via Slack or email.

Built for founders, executives and busy professionals managing multiple moving parts, the Daily Executive Brief improves operational visibility and helps surface what actually requires attention each day.

Instead of manually checking multiple platforms or mentally trying to keep track of everything on today, your priorities are delivered in one structured summary before your day begins.

Operational Flow Mapping

Let’s get you back into your flow.

A strategic backend review designed to uncover workflow inefficiencies OR disconnects, operational bottlenecks, repetitive admin and template and automation opportunities across your business. We map how your operations currently run, your current pain points, identify what’s slowing things down, and create a practical roadmap for smoother, more supported and connected operations.

Operational Systems Build

Building space for you.

Tailored operational systems designed to improve visibility, reduce repetitive admin and support smoother day-to-day operations.

From workflow automation and task visibility to onboarding systems, dashboards and backend organisation, each setup is built around how your business actually operates.

ClickUp Setup & Templates

ClickUp structured around how your business actually works.

Whether you’re starting from scratch, cleaning up an existing workspace or looking for pre-built operational systems, I help businesses create clearer workflows and better visibility inside ClickUp.

From custom workspace builds and automations to ready-to-use templates, dashboards and operational organisation, each setup is designed to support the way your business actually operates day-to-day.

The goal isn’t to create a more complicated system.
It’s to create a workspace your business can actually use consistently.

Strategic Executive Support

The Operational Right Hand for Growing Founders.

  • Structuring your calendar around real priorities — and adjusting when things shift

  • Managing travel, scheduling and logistics seamlessly

  • Preparing briefs, notes and follow-ups so meetings move things forward

  • Overseeing operational details and stepping in before small issues become bigger ones

  • Acting as your steady second brain — without requiring constant direction

OR

If you’re growing but still running everything manually, it’s time to build structure.

We map out your current process and priorities so I can understand what support will help you to get to where you want to be.

How it works:

The Process

ONE.

Book a Discovery Call with Me.

We start with a conversation to understand your business needs, priorities, and the type of support you’re looking for. This ensures I can provide a tailored solution.

TWO.

Proposal

Based on our discussion, I’ll send you a clear proposal outlining services, scope of work, and recommended hours so you know exactly what to expect.

THREE.

Contract

Once you’re happy with the proposal, we formalise the agreement with a simple contract. This gives both of us clarity and peace of mind moving forward.

FOUR.

Handover

You provide me with access to the tools, systems and information I’ll need. From there, I take the reins so you can focus on your business.

“Don’t get so busy making a living that you forget to make a life.”

— Dolly Parton