Operational Systems, Automation & Executive Partnership
for Founders & Executives
When your business is moving — but you’re still holding too much together behind the scenes.
I act as your operational right hand — building practical systems, automating what shouldn’t be manual, and providing structured executive support so you can lead without the constant backend pressure.
Growing - but starting to feel stretched?
At first, managing enquiries, files, follow-ups and admin is manageable.
But as your client base grows, things quickly become scattered — information lives in emails, spreadsheets, notes and inboxes, and you’re still the one keeping it all moving.
You know you need better systems in place.
Not something complicated.
Not expensive all-in-one software.
Just something clear, practical, and built around how you actually work.
A simpler, more affordable way to build operational clarity
I help growing client-based businesses set up practical systems and automation using tools you’re likely already using — or simple, cost-effective ones that don’t require a huge monthly commitment.
This isn’t about adding more software.
It’s about:
• Centralising visibility so you can see what’s happening
• Reducing manual follow-ups
• Removing bottlenecks
• Creating structure that supports growth
The result is clarity, control, and a backend that runs more smoothly — without the stress, overwhelm, or unnecessary software costs.
Client Testimonials
Working with Alana has made such a positive difference to my business. She is organised, thinks on her feet and genuinely cares about doing a great job.
-Courtney - Hello Concierge
I worked closely with Alana while overseeing our European business operations and sales team. She provided dedicated executive support and played a key role in keeping regional operations organised and running efficiently.
Alana handled complex travel arrangements, calendar management across multiple time zones, reporting, and coordination between internal and external stakeholders. She is proactive, highly organised, and dependable.
Her ability to manage competing priorities while maintaining accuracy and professionalism made her a trusted support partner. I would confidently recommend her services.
- Brad Thorp - Sales Manager at MineARC Systems
Stop juggling multiple ClickUp lists — and finally stay on top of your work.
A simple, one-list system designed for solo operators and small teams who need clarity without complexity.
Get the simple ClickUp system I use to manage multiple clients
Your systems aren’t broken — they’re just not connected.
I build simple automations using tools you already have, so your business runs smoother without the extra admin or overwhelm.
For service-based businesses who’ve outgrown messy systems
Simple setups. No complexity. Built around your business.
The Operational Clarity System™
A structured 4–6 week build designed to simplify your backend, centralise visibility, and remove manual bottlenecks — without overcomplicating your tech stack.
• Centralised visibility dashboard designed in Sheets
• Workflow mapping & clean-up
• Smart automation setup
• Practical systems using tools you already use
• Structure that supports growth
Strategic Executive Support
The Operational Right Hand for Growing Founders.
Structuring your calendar around real priorities — and adjusting when things shift
Managing travel, scheduling and logistics seamlessly
Preparing briefs, notes and follow-ups so meetings move things forward
Overseeing operational details and stepping in before small issues become bigger ones
Acting as your steady second brain — without requiring constant direction
OR
If you’re growing but still running everything manually, it’s time to build structure.
How it works:
The Process
ONE.
Book a Discovery Call with Me.
We start with a conversation to understand your business needs, priorities, and the type of support you’re looking for. This ensures I can provide a tailored solution.
TWO.
Proposal
Based on our discussion, I’ll send you a clear proposal outlining services, scope of work, and recommended hours — so you know exactly what to expect.
THREE.
Contract
Once you’re happy with the proposal, we formalise the agreement with a simple contract. This gives both of us clarity and peace of mind moving forward.
FOUR.
Handover
You provide me with access to the tools, systems and information I’ll need. From there, I take the reins so you can focus on your business.
“Don’t get so busy making a living that you forget to make a life.”
— Dolly Parton